Friday, 10 Aug 2012
“The support we received from UKTI was specifically tailored to our needs,” says Arul Nathaniel, Vice President of Advisor & Government Relations at Firstsource. “We will continue to work with UKTI to identify new opportunities for growth and development.”
Download the full success story as a PDF.
Call centre staff
Onshore outsourcing
Headquartered in India, Firstsource is an innovative provider of business process outsourcing (BPO) services, helping its clients to improve customer satisfaction, reduce operational costs and achieve process improvements. Its network of 48 delivery centres is spread across the US, the UK, the Philippines, India and Sri Lanka..
From the outset, Firstsource had ambitions to take its business global. In 2002, the company expanded to the US and in 2006 started operations in Northern Ireland. When it began to look for locations for new contact centres in the UK, UK Trade & Investment (UKTI) put a call out to its regional partners across the UK, inviting them to respond with relevant local information within two weeks.
Firstsource’s new contact centre in Middlesbrough was officially opened in December 2011. Then, in June 2012, the company took over a 600-strong staff from another BPO provider in Cardiff, relocating them to a brand new contact centre, with state-of-the-art facilities.
Setting up your company in the UK
Deciding where to locate your international business is one of the biggest decisions you’ll make and can be daunting.UK Trade & Investment helps businesses coming to the UK with every aspect of setting up their new operations.
As the UK Government’s inward investment agency, it’s our job to know the UK’s strengths and where investment opportunities exist.
This means we can help your company to do all the research you need to make an informed decision, and then get up and running as quickly as possible.
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