UKTI has developed an effective performance measurement and monitoring mechanism which ensures:
robust accountability: UKTI can report in detail the value its trade services deliver for business customers and for the UK economy,
strong customer focus and increased professionalism: we understand in detail the impact of our services on our customers.
effective performance management and human resource development.
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UK Trade & Investment (UKTI) has developed an effective performance measurement and monitoring ... More
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PIMS has been developed in response to the need for consistent monitoring data across all the key UKTI trade development products and services. It is used to report against UKTI’s Spending Review targets and other key measures.
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The objectives of the main PIMS results are to provide evidence of the impact and effectiveness of the various trade development programmes, and to provide data for a number of key survey-based measures.
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Qualitative studies are undertaken annually, whereby particular issues highlighted during main PIMS surveys will be examined in more depth with a small number of the companies concerned.
In addition to quarterly surveys, UKTI commissions a small number of follow-up surveys with clients. with the same organisations as previously consulted.
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To assist in benchmarking the effectiveness of UKTI’s services and products the PIMS programme also includes annual surveys with businesses that do not use UKTI services, in order that comparisons can be drawn with the experiences of those companies, together with the outcomes of their activities.