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Performance Impact and Monitoring Survey (PIMS)

UKTI has developed an effective performance measurement and monitoring mechanism which ensures:

robust accountability: UKTI can report in detail the value its trade services deliver for business customers and for the UK economy,
strong customer focus and increased professionalism: we understand in detail the impact of our services on our customers.
effective performance management and human resource development.

Latest key publications

26 Aug 2010 UK Healthcare IT
The UK has a strong market for healthcare technologies and services. Spending on healthcare IT in 2009 was around £2.8 billion and is expected to grow as technology is deployed more widely to reduce costs and improve services.
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26 Aug 2010 UK eCommerce

26 Aug 2010 Technology for Government

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Follow-up surveys

In addition to quarterly surveys, UKTI commissions a small number of follow-up surveys with clients. with the same organisations as previously consulted.

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What is PIMS?

UK Trade & Investment (UKTI) has developed an effective performance measurement and monitoring... More

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Quarterly surveys

PIMS has been developed in response to the need for consistent monitoring data across all the key UKTI trade development products and services. It is used to report against UKTI’s Spending Review targets and other key measures.

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Qualitative surveys

Qualitative studies are undertaken annually, whereby particular issues highlighted during main PIMS surveys will be examined in more depth with a small number of the companies concerned.

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Non-user surveys

To assist in benchmarking the effectiveness of UKTI’s services and products the PIMS programme also includes annual surveys with businesses that do not use UKTI services, in order that comparisons can be drawn with the experiences of those companies, together with the outcomes of their activities.