Legal : Terms and Conditions

1. Use of the UK Trade & Investment website

1.1 Use of this UK Trade & Investment website (www.ukti.gov.uk) is subject to the following terms and conditions. www.ukti.gov.uk is managed by UK Trade & Investment, the Government Department that brings together the work of the Department for Business, Innovation and Skills and the Foreign and Commonwealth Office and which supports both businesses in the UK trading internationally and overseas enterprises seeking to locate in the UK. In entering and using our site you as a user are accepting our terms and conditions. If you do not accept these terms and conditions you should navigate way from this site now. On this website the terms 'we', 'us' and 'our' refer to UK Trade & Investment and the terms 'you' and 'your' refer to you the user.

2. Intellectual Property and Crown Copyright

2.1 UK Trade & Investment encourages organisations wishing to refer people to its material to do so using a hyperlink rather than reproducing the text – see section 8.1 below.

2.2 Content featured on this site is subject to Crown Copyright protection unless otherwise indicated. Crown Copyright material usually carries this symbol

© Crown copyright, 2013.

2.3 Under the terms of the Open Government Licence (and subject to clause 2.4 below) you may use and re-use the Crown Copyright material included on this website free of charge and in any format or medium APART FROM the UK Trade & Investment name, logo and get up (including our coat of arms) and all images and case studies that appear on this site.

2.4 If you do re-use any Crown Copyright material from this website you MUST acknowledge the source with the following attribution

“This information is provided by UK Trade & Investment and used as permitted by the Open Government Licence v1.0”

For more information about the Open Government Licence please follow this link Open Government Licence. Any enquiries regarding the use and re-use of Crown Copyright material should be sent to psi@nationalarchives.gsi.gov.uk

2.5 Neither the name UK Trade & Investment (or the acronym UKTI) or any logo, get up and coat of arms used by UK Trade & Investment may be used by you or on your website without our prior written approval. Requests for permission to reproduce such items should be sent to ukti.webmaster@ukti.gsi.gov.uk. Please tell us how and why you wish to use our name or logo(s) and include your contact details.

3. Third Party Material

3.1 The ability for you to reproduce Crown Copyright material in accordance with the instructions in section 2 above DOES NOT extend to any material on this site that is the copyright of a third party, for example Getty Images. Authorisation to reproduce such material has to be obtained by you from the copyright holder concerned.

4. Data Protection Act 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003

4.1 We will process any personal data you provide in accordance with the Data Protection Act 1998 and will also comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003. Under this legislation, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

4.2 We do not pass on your details to any third party or government department unless you give us permission to do so.

4.3 This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

5. Registration and security

5.1 You can register and enrol on the UK Trade & Investment website as an individual or on behalf of an organisation by using the registration forms on this website. Some of the services provided through our website have additional eligibility criteria. Access to our premium content including detailed information on business opportunities is only available to British-based businesses.

5.2 As part of the registration process, you will select a user name and password. You shall provide us with accurate and complete information. Failure to do so shall constitute a breach of this agreement, which may result in immediate termination of your account. You hereby agree to inform UK Trade & Investment or its agents of any changes of your information, when such changes occur or requested by UK Trade & Investment or its agents. You can do this by logging into the website at www.ukti.gov.uk selecting login on the top menu, entering your username and password, then selecting ‘My Account’ and ‘Edit Account Details’.

5.3 You may not select or use as your Account ID a name of another person with the intent to impersonate that person. If you provide any information that is untrue, inaccurate, not current or incomplete, or if UK Trade & Investment has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, UK Trade & Investment has the right to suspend or terminate your account and refuse any and all current or future use of the service (or any portion thereof). We reserve the right to refuse registration of or cancel your account at our discretion.

5.4 If you register and enrol, the details you provide may be further verified by UK Trade & Investment. Subject to satisfactory verification your details including your name and email address would be stored securely on the UK Trade & Investment system in accordance with our privacy policy.

6. Online payment terms and conditions

6.1 Use of the UK Trade & Investment online payments facility on this website indicates your acceptance of these terms. If you do not accept these terms please do not use the online payments facility.

• Full payment must be received prior to the event

• Accepted payments will show on your account statement as payments to who ever organised the event. This information can be found on the downloadable receipt.

• UK Trade & Investment cannot accept liability for a payment not reaching the intended account due to the customer quoting incorrect account information during the booking process.

• UK Trade & Investment cannot accept any liability if payment is refused, or declined, by the debit / credit card supplier. UK Trade & Investment has no control over acceptance of card payments and any refusal of payment should be taken up with your card supplier.

6.2 Confirmation of Payment

• Once your payment has been authorised, the application will display a confirmation screen showing the payment details and a UNIQUE transaction reference number.

• An invoice receipt is available to download from the payment confirmation screen.

• Please keep a note of the transaction receipt number, as you will need to quote this if you have any queries with your payment.

• Your receipt will not show your debit / credit card details, so if your receipt is lost or stolen, your card details will remain confidential.

6.3 Refused Payments

• If your payment is refused, the application will display a screen informing you of this situation. Remember – it is not UK Trade & Investment that is refusing your card payment – it is the card issuing bank that is refusing to authorise the payment.

• If this occurs you will need to contact your card company to discuss the reasons for the refusal.

6.4 Cancellations and Refunds

• If you book an event and subsequently cancel, the following charges will apply: - 11-20 days before the event (excluding the day of the event) 50% of the event cost- 0-10 days before the event (excluding the day of the event) 100% of the event cost

• If you book on to an event using a discount code and you cancel you may still be charged the full cost regardless of any discount you may have been offered.

• Where payment was initially made by debit / credit card, refunds shall normally be applied back to the same card account.

• Where Internet payments require an authorised refund to be applied to the transaction, the payment will only be refunded to the card making the initial payment.

6.5 Security

6.5.1 UK Trade & Investment provides a secure online payments facility through World Pay. Once you click on the link to make a payment you will be re-directed to a fully hosted secure managed environment. All information that you send will be bit encrypted.

6.5.2 The online service is fully managed externally and UK Trade & Investment does not hold any card details on any of its servers or within its infrastructure. UK Trade & Investment, nor any of its staff, has any access to your card details.

6.6 Payment Issue

If you should have any technical difficulties with the payment process you can contact UK Trade & Investment’s webmaster on ukti.webmaster@ukti.gov.uk. For any other queries contact the event organiser.

6.7 Limitation of Liability

UK Trade & Investment, its suppliers or other third parties mentioned on this site will not be liable for any damages arising out of the use, inability to use, or results of use of this site, any web sites linked to this site or any material or information contained on this site.

7. Termination

7.1 You agree that UK Trade & Investment in its sole discretion, may terminate your password, account (or any part thereof) or use of the service, and remove and discard any content within the service, for any reason, including, without limitation, lack of use or if UK Trade & Investment believes that you have violated or acted inconsistently with the letter or spirit of the terms and conditions.

7.2 UK Trade & Investment may also in its sole discretion and at any time discontinue providing the service, or any part thereof, with or without notice. You agree that any termination of your access to the service under any provision of this terms and conditions may be effected without prior notice, and acknowledge and agree that UK Trade & Investment may immediately deactivate or delete your account and all related information and files in your account and/ or bar any further access to such files or the service. Further, you agree that UK Trade & Investment shall not be liable to you or any third party for any termination of your access to the service.

8. Hyperlinking policy

8.1 Hyperlinking to us at UK Trade & Investment.

Subject to observing the rules on Crown Copyright and third party material outlined in sections 2 and 3 above you can link directly to pages hosted on this site without asking our permission. However in making such links you must not imply endorsement of your site or your organisation by UK Trade & Investment. We do not permit our pages to be loaded into frames on your site - the UK Trade & Investment pages must load into the user’s entire window.

8.2 Hyperlinking by us at UK Trade & Investment

We are not responsible for the content or reliability of any websites to which we link, nor should listing by UK Trade & Investment be taken as an endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.

9. Virus protection

9.1 We make every effort to check and test material available for access at all stages of production. It is always wise for you to run an anti-virus programme on all material downloaded from the Internet, including from this site. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

10. Disclaimer

10.1 This website is provided by the Secretary of State for Business, Innovation and Skills, acting through UK Trade & Investment, as an information guide only and should not be relied on as a substitute for your own research or independent advice. The Secretary of State accepts no responsibility for any loss or damage caused to any person as result of any error, omission or misleading statement in the information on this website, or due to using the website or relying on that information.

11. General

11.1 You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

11.2 The above Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

12.1 To submit an enquiry please do use our Contact Us form or contact our Enquiry Service by email enquiries@ukti.gsi.gov.uk or telephone on + 44 (0)20 7215 5000 (Monday – Friday 09.00-17.00).

UK Trade & Investment - January 2013